Refund Policy

Our number one goal is to make sure our customers are happy with every order. Our tested and proved packing standards should successfully limit damage in transit but sometimes it is unavoidable. If you ever encounter loss or damage in transit caused by a shipping carrier, please reach out to us as soon as possible within 7 days so that we can work with you on a solution.

We strive to make the return process as smooth and convenient as possible for our valued customers. Should you have any questions or need further assistance, please feel free to reach out to our customer service team. We are here to help!

Refunds (if applicable)
Once your return is received and inspected, we will send you an email or text message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund within 7 business days, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at: contact@keepsakecollectibles.com

All orders that are submitted and confirmed are considered FINAL - we work to fulfill orders as quickly as possible so that means there is a very small time window to make modifications before the order is shipped out.
Please ensure that you are certain prior to placing your order.

Thank you!